Product Return Policy

You can return any product within 14 days of receiving it, without providing a reason.

Download the Return Form

Steps to Return a Product

1. Print and complete the return form and contact us.
2. Send the product in its original packaging and in its original, saleable condition.
3. Recipient: Polaris Produkt OOD; Address: 5 Murgash Street, Varna, Bulgaria; Phone: 0882655510
4. After inspection and approval, you will receive a refund within 14 business days to the bank account you specify.

Return shipping costs are the responsibility of the customer. When returning a product, you must include proof of purchase (invoice/delivery receipt or fiscal receipt).

When Are Refunds NOT Available?

• The product is not in its original packaging or the packaging is damaged (torn or crushed).
• There are visible signs of use, installation or physical damage.
• Labels, stickers or parts of the product set are missing.
• If you purchased the product as a legal entity (with an invoice issued to a company), because the 14-day right of withdrawal (Articles 50–56 of the Bulgarian Consumer Protection Act) applies only to natural persons classified as "consumers" under Article 13, Item 1 of the Act, and therefore does not apply to legal entities.

Contact Us

Email: info@designzone.bg

Phone:  0882 655 510 or 0887 616 475

Contact Form on Our Website

This return policy follows the requirements of Bulgarian legislation and the Consumer Protection Act (CPA).